CMA Survey on Access for SHIPs and SMPs

1. Are you with (Pick one):

Created with Highcharts 4.1.1SHIP: 27.88%SHIP: 27.88%SHIP: 27.88%SMP: 43.27%SMP: 43.27%SMP: 43.27%Both SHIP and SMP: 28.85%Both SHIP and SMP: 28.85%Both SHIP and SMP: 28.85%SHIPPercent: 27.88%Count: 29

 

       
SHIP 27.88%
 

 

29
SMP 43.27%
 

 

45
Both SHIP and SMP 28.85%
 

 

30
  Total Responses 104
  Skipped 0

 

 

2. I work with the State of:

 

 

Created with Highcharts 4.1.1Alabama: 3.85%Alabama: 3.85%Alabama: 3.85%Alaska: 0.96%Alaska: 0.96%Alaska: 0.96%Arizona: 4.81%Arizona: 4.81%Arizona: 4.81%Arkansas: 1.92%Arkansas: 1.92%Arkansas: 1.92%California: 2.88%California: 2.88%California: 2.88%Connecticut: 3.85%Connecticut: 3.85%Connecticut: 3.85%Florida: 4.81%Florida: 4.81%Florida: 4.81%Georgia: 1.92%Georgia: 1.92%Georgia: 1.92%Hawaii: 2.88%Hawaii: 2.88%Hawaii: 2.88%Idaho: 4.81%Idaho: 4.81%Idaho: 4.81%Illinois: 1.92%Illinois: 1.92%Illinois: 1.92%Indiana: 0.96%Indiana: 0.96%Indiana: 0.96%Iowa: 0.96%Iowa: 0.96%Iowa: 0.96%Kentucky: 2.88%Kentucky: 2.88%Kentucky: 2.88%Louisiana: 1.92%Louisiana: 1.92%Louisiana: 1.92%Maine: 0.96%Maine: 0.96%Maine: 0.96%Maryland: 8.65%Maryland: 8.65%Maryland: 8.65%Massachusetts: 0.96%Massachusetts: 0.96%Massachusetts: 0.96%Michigan: 0.96%Michigan: 0.96%Michigan: 0.96%Mississippi: 1.92%Mississippi: 1.92%Mississippi: 1.92%Missouri: 1.92%Missouri: 1.92%Missouri: 1.92%Nebraska: 0.96%Nebraska: 0.96%Nebraska: 0.96%Nevada: 5.77%Nevada: 5.77%Nevada: 5.77%New Jersey: 3.85%New Jersey: 3.85%New Jersey: 3.85%New Mexico: 0.96%New Mexico: 0.96%New Mexico: 0.96%New York: 1.92%New York: 1.92%New York: 1.92%North Dakota: 2.88%North Dakota: 2.88%North Dakota: 2.88%Ohio: 1.92%Ohio: 1.92%Ohio: 1.92%Oklahoma: 0.96%Oklahoma: 0.96%Oklahoma: 0.96%Oregon: 0.96%Oregon: 0.96%Oregon: 0.96%Pennsylvania: 1.92%Pennsylvania: 1.92%Pennsylvania: 1.92%Rhode Island: 1.92%Rhode Island: 1.92%Rhode Island: 1.92%South Dakota: 0.96%South Dakota: 0.96%South Dakota: 0.96%Tennessee: 2.88%Tennessee: 2.88%Tennessee: 2.88%Texas: 1.92%Texas: 1.92%Texas: 1.92%Utah: 0.96%Utah: 0.96%Utah: 0.96%Vermont: 1.92%Vermont: 1.92%Vermont: 1.92%Virginia: 0.96%Virginia: 0.96%Virginia: 0.96%Washington: 0.96%Washington: 0.96%Washington: 0.96%West Virginia: 0.96%West Virginia: 0.96%West Virginia: 0.96%Wisconsin: 2.88%Wisconsin: 2.88%Wisconsin: 2.88%Wyoming: 0.96%Wyoming: 0.96%Wyoming: 0.96%Other (Please Specify): 3.85%Other (Please Specify): 3.85%Other (Please Specify): 3.85%

 

       
Alabama 3.85%
 

 

4
Alaska 0.96%
 

 

1
Arizona 4.81%
 

 

5
Arkansas 1.92%
 

 

2
California 2.88%
 

 

3
Colorado 0.00%
 

 

0
Connecticut 3.85%
 

 

4
Delaware 0.00%
 

 

0
Florida 4.81%
 

 

5
Georgia 1.92%
 

 

2
Hawaii 2.88%
 

 

3
Idaho 4.81%
 

 

5
Illinois 1.92%
 

 

2
Indiana 0.96%
 

 

1
Iowa 0.96%
 

 

1
Kansas 0.00%
 

 

0
Kentucky 2.88%
 

 

3
Louisiana 1.92%
 

 

2
Maine 0.96%
 

 

1
Maryland 8.65%
 

 

9
Massachusetts 0.96%
 

 

1
Michigan 0.96%
 

 

1
Minnesota 0.00%
 

 

0
Mississippi 1.92%
 

 

2
Missouri 1.92%
 

 

2
Montana 0.00%
 

 

0
Nebraska 0.96%
 

 

1
Nevada 5.77%
 

 

6
New Hampshire 0.00%
 

 

0
New Jersey 3.85%
 

 

4
New Mexico 0.96%
 

 

1
New York 1.92%
 

 

2
North Carolina 0.00%
 

 

0
North Dakota 2.88%
 

 

3
Ohio 1.92%
 

 

2
Oklahoma 0.96%
 

 

1
Oregon 0.96%
 

 

1
Pennsylvania 1.92%
 

 

2
Rhode Island 1.92%
 

 

2
South Carolina 0.00%
 

 

0
South Dakota 0.96%
 

 

1
Tennessee 2.88%
 

 

3
Texas 1.92%
 

 

2
Utah 0.96%
 

 

1
Vermont 1.92%
 

 

2
Virginia 0.96%
 

 

1
Washington 0.96%
 

 

1
Washington, D.C. 0.00%
 

 

0
West Virginia 0.96%
 

 

1
Wisconsin 2.88%
 

 

3
Wyoming 0.96%
 

 

1
Other (Please Specify) 3.85%
 

 

4
  Total Responses 104
  Skipped 0

 

 

3. My office is a (Pick one):

 

 

Created with Highcharts 4.1.1Local Office: 34.62%Local Office: 34.62%Local Office: 34.62%State Office: 65.38%State Office: 65.38%State Office: 65.38%

 

       
Local Office 34.62%
 

 

36
State Office 65.38%
 

 

68
  Total Responses 104
  Skipped 0

 

 

4. I am a (Pick the one that best applies):

 

 

Created with Highcharts 4.1.1Director: 47.12%Director: 47.12%Director: 47.12%Site Coordinator: 19.23%Site Coordinator: 19.23%Site Coordinator: 19.23%Counselor: 4.81%Counselor: 4.81%Counselor: 4.81%Other (Please Specify): 28.85%Other (Please Specify): 28.85%Other (Please Specify): 28.85%

 

       
Director 47.12%
 

 

49
Site Coordinator 19.23%
 

 

20
Counselor 4.81%
 

 

5
Other (Please Specify) 28.85%
 

 

30
  Total Responses 104
  Skipped 0

 

 

5. On a scale of 1 to 5, with 1 being "not at all" and 5 being "completely," how confident are SHIP/SMP personnel that they have the resources to assist people with the following types of disabilities:

 

 

 
 
Created with Highcharts 4.1.112345VisualHearingSpeechAmbulatory(physical ...

 

 

 



Cognitive(includingmemory ...

Behavioral(includingmental ...

Developmental(including ...

0255075100

 

 
  1 2 3 4 5 Responses
Visual
6
5.77%
23
22.12%
29
27.88%
31
29.81%
15
14.42%
104
Hearing
11
10.58%
19
18.27%
34
32.69%
25
24.04%
15
14.42%
104
Speech
9
8.65%
15
14.42%
40
38.46%
27
25.96%
13
12.50%
104
Ambulatory (physical challenges)
5
4.81%
5
4.81%
28
26.92%
35
33.65%
31
29.81%
104
Cognitive (including memory challenges)
10
9.62%
13
12.50%
45
43.27%
25
24.04%
11
10.58%
104
Behavioral (including mental health challenges)
16
15.38%
15
14.42%
40
38.46%
26
25.00%
7
6.73%
104
Developmental (including learning challenges)
11
10.58%
20
19.23%
43
41.35%
21
20.19%
9
8.65%
104
Total Responses 104
Skipped 0

 

 

6. On a scale of 1 to 5, with 1 being "not at all" and 5 being "completely," how confident are SHIP/SMP personnel in assisting people with Medicare who are under age 65 in the following special populations:

 

 

 
Created with Highcharts 4.1.112345Disabled veteransPeople with limited English ...People recently released from...

 

 

 



People who have mentalhealth ...

0255075100

 

 
  1 2 3 4 5 Responses
Disabled veterans
2
1.92%
17
16.35%
26
25.00%
37
35.58%
22
21.15%
104
People with limited English proficiency
5
4.81%
19
18.27%
34
32.69%
34
32.69%
12
11.54%
104
People recently released from incarceration
14
13.46%
17
16.35%
40
38.46%
20
19.23%
13
12.50%
104
People who have mental health challenges
12
11.54%
20
19.23%
34
32.69%
25
24.04%
13
12.50%
104
Total Responses 104
Skipped 0

 

 

7. Are you aware of any current training specifically aimed at preparing personnel to work with Medicare beneficiaries under age 65?

 

 

Created with Highcharts 4.1.1Yes: 27.88%Yes: 27.88%Yes: 27.88%No: 72.12%No: 72.12%No: 72.12%

 

       
Yes 27.88%
 

 

29
No 72.12%
 

 

75
  Total Responses 104
  Skipped 0

 

 

8. You answered yes, there is currently training to prepare personnel to work with the Under-65 population.  On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how effective are the following training methods for working with Medicare beneficiaries under age 65?  (If you aren’t familiar with a method, choose "Not Used.")

 

 

 
Created with Highcharts 4.1.112345Not UsedOnline Course and QuizWebinarPrinted MaterialIn-Person ProgramConference Call / VideoCall

 

 

 



0255075100

 

 
  1 2 3 4 5 Not Used Responses
Online Course and Quiz
0
0.00%
2
7.69%
4
15.38%
4
15.38%
3
11.54%
13
50.00%
26
Webinar
0
0.00%
1
3.70%
4
14.81%
9
33.33%
7
25.93%
6
22.22%
27
Printed Material
0
0.00%
1
3.70%
6
22.22%
8
29.63%
7
25.93%
5
18.52%
27
In-Person Program
1
3.57%
1
3.57%
3
10.71%
7
25.00%
10
35.71%
6
21.43%
28
Conference Call / Video Call
0
0.00%
2
8.00%
2
8.00%
8
32.00%
2
8.00%
11
44.00%
25
Total Responses 28
Skipped 76

 

 

9. On a scale of 1 to 5, with 1 being “not at all” and 5 being “often,” how regularly do personnel currently work with any of the following to reach Medicare beneficiaries who are under age 65? (Please answer all)

 

 

 
Created with Highcharts 4.1.112345Stategovernmentorganizations

 

 

 



Localgovernmentorganizations

Advocacygroups

VeteransAdministration

Social SecurityTargetedconditiongroups ...

Physician’soffices or other...

0255075100

 

 
  1 2 3 4 5 Responses
State government organizations
6
6.25%
6
6.25%
24
25.00%
30
31.25%
30
31.25%
96
Local government organizations
7
7.29%
8
8.33%
21
21.88%
30
31.25%
30
31.25%
96
Advocacy groups
2
2.08%
10
10.42%
28
29.17%
29
30.21%
27
28.12%
96
Veterans Administration
10
10.42%
26
27.08%
25
26.04%
21
21.88%
14
14.58%
96
Social Security
10
10.42%
15
15.62%
20
20.83%
25
26.04%
26
27.08%
96
Targeted condition groups (e.g. MS Society, Diabetes Assn., etc.)
5
5.21%
14
14.58%
29
30.21%
27
28.12%
21
21.88%
96
Physician’s offices or other provider offices
17
17.71%
15
15.62%
35
36.46%
18
18.75%
11
11.46%
96
Total Responses 96
Skipped 8

 

 

10. Do you work regularly with any other agencies, organizations or groups not listed above (list all that apply):

 

 

 
Total Responses 35
Skipped 69

 

 

11. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how much do people with disabilities understand about Medicare coverage?

 

 

Created with Highcharts 4.1.11: 5.81%1: 5.81%1: 5.81%2: 31.40%2: 31.40%2: 31.40%3: 54.65%3: 54.65%3: 54.65%4: 6.98%4: 6.98%4: 6.98%5: 1.16%5: 1.16%5: 1.16%

 

       
1 5.81%
 

 

5
2 31.40%
 

 

27
3 54.65%
 

 

47
4 6.98%
 

 

6
5 1.16%
 

 

1
  Total Responses 86
  Skipped 18

 

 

12. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how aware are people who are under age 65 about when they become eligible for Medicare?

 

 

Created with Highcharts 4.1.11: 12.79%1: 12.79%1: 12.79%2: 24.42%2: 24.42%2: 24.42%3: 43.02%3: 43.02%3: 43.02%4: 17.44%4: 17.44%4: 17.44%5: 2.33%5: 2.33%5: 2.33%

 

       
1 12.79%
 

 

11
2 24.42%
 

 

21
3 43.02%
 

 

37
4 17.44%
 

 

15
5 2.33%
 

 

2
  Total Responses 86
  Skipped 18

 

 

13. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how easy is the Medicare enrollment process for people who are under age 65?

 

 

Created with Highcharts 4.1.11: 13.95%1: 13.95%1: 13.95%2: 27.91%2: 27.91%2: 27.91%3: 39.53%3: 39.53%3: 39.53%4: 11.63%4: 11.63%4: 11.63%5: 6.98%5: 6.98%5: 6.98%

 

       
1 13.95%
 

 

12
2 27.91%
 

 

24
3 39.53%
 

 

34
4 11.63%
 

 

10
5 6.98%
 

 

6
  Total Responses 86
  Skipped 18

 

 

14. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how easy is it for beneficiaries to transition to Medicare from:

 

 

 
Created with Highcharts 4.1.112345An Affordable Care Act PlanMedicaidPrivate Insurance0255075100

 

 
  1 2 3 4 5 Responses
An Affordable Care Act Plan
19
22.09%
26
30.23%
27
31.40%
12
13.95%
2
2.33%
86
Medicaid
13
15.12%
20
23.26%
31
36.05%
18
20.93%
4
4.65%
86
Private Insurance
7
8.14%
16
18.60%
36
41.86%
22
25.58%
5
5.81%
86
Total Responses 86
Skipped 18

 

 

15. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how helpful would the following additional information be for Medicare beneficiaries who are under age 65? (Please answer all)

 

 

 
Created with Highcharts 4.1.112345Alternativelanguage ...

 

 

 



Additionalprintedmaterials

Additionalonline materials

Links to otheronline ...

VideosVideos withclosedcaptioning

Audio materials0255075100

 

 
  1 2 3 4 5 Responses
Alternative language materials (other than English)
2
2.33%
10
11.63%
16
18.60%
29
33.72%
29
33.72%
86
Additional printed materials
0
0.00%
9
10.47%
23
26.74%
31
36.05%
23
26.74%
86
Additional online materials
1
1.16%
5
5.81%
26
30.23%
32
37.21%
22
25.58%
86
Links to other online materials
1
1.16%
6
6.98%
25
29.07%
32
37.21%
22
25.58%
86
Videos
2
2.33%
3
3.49%
25
29.07%
26
30.23%
30
34.88%
86
Videos with closed captioning
2
2.33%
2
2.33%
20
23.26%
25
29.07%
37
43.02%
86
Audio materials
4
4.65%
10
11.63%
22
25.58%
22
25.58%
28
32.56%
86
Total Responses 86
Skipped 18

 

 

16. Are there any materials not listed above that would be helpful to you (list any that apply):

 

 

Total Responses 11
Skipped 93

 

 

17. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how helpful would the following distribution/outreach locations be to provide information for Medicare beneficiaries who are under 65:

 

 

Created with Highcharts 4.1.112345Stategovernmentorganizations

 

 

 



Localgovernmentorganizations

Advocacygroups

VeteransAdministration

Social SecurityTargetedconditiongroups ...

Physician’soffices or other...

02550751005Percent: 52.33%Count: 45

 

 
  1 2 3 4 5 Responses
State government organizations
0
0.00%
7
8.14%
12
13.95%
27
31.40%
40
46.51%
86
Local government organizations
0
0.00%
3
3.49%
12
13.95%
27
31.40%
44
51.16%
86
Advocacy groups
0
0.00%
3
3.49%
10
11.63%
29
33.72%
44
51.16%
86
Veterans Administration
0
0.00%
4
4.65%
12
13.95%
26
30.23%
44
51.16%
86
Social Security
1
1.16%
2
2.33%
11
12.79%
23
26.74%
49
56.98%
86
Targeted condition groups (e.g. MS Society, Diabetes Assn., etc.)
1
1.16%
2
2.33%
12
13.95%
26
30.23%
45
52.33%
86
Physician’s offices or other provider offices
0
0.00%
2
2.33%
14
16.28%
25
29.07%
45
52.33%
86
Total Responses 86
Skipped 18

 

 

18. Are there other distribution/outreach locations not listed above that would be useful to you (list any that apply):

 

 

Total Responses 17
Skipped 87